REFUND POLICY

Thank you for choosing VELINAMODEL LTD. We are committed to providing you with high-quality bag products and a pleasant shopping experience. If you are not satisfied with your order, please carefully read the following Refund and Return Policy.

I. Scope of Application
This Refund and Return Policy applies to all bags and related products purchased on the official VELINAMODEL LTD website. All requests must comply with the conditions and procedures stipulated in this policy.

II. Return Conditions
To ensure the smooth processing of your return request, the following conditions must be met:
The request for return must be submitted within the specified return period;
The item must remain unused, undamaged, and free of stains;
The item must retain its original packaging, tags, and all accessories;
Issues resulting from human error, misuse, or wear and tear are not eligible for return.
If the item does not meet the above conditions, VELINAMODEL LTD reserves the right to refuse the return request.

III. Refund Request Process
To request a refund, please follow these steps:
Contact our customer service email to submit your refund request;
Provide your order number and a description of the issue;
Once your request is approved by customer service, we will provide the return address and return instructions;
The customer ships the item back as instructed;
We will process the refund after receiving and inspecting the returned item.
Return Address: 85 DUNCAN ROAD, GILLINGHAM, KENT

IV. Refund Processing Time
Refunds will be processed after the returned item has been received and verified;
The standard refund processing time is 5–10 business days (the exact timeframe depends on your payment method and bank processing times);
The refund will be issued via the original payment method used for the purchase.

V. Return Shipping Costs
For returns due to personal reasons (e.g., simply disliking the item), the return shipping costs are typically borne by the customer;
If the return is due to product quality issues or an error in the shipment (e.g., receiving the wrong item), the associated return shipping costs may be covered by VELINAMODEL LTD (subject to review and approval by customer service).

VI. Non-Refundable Situations
Refunds or returns may not be supported in the following situations:
The item has been used or damaged;
The return request is submitted after the specified return period has expired;
Required return information was not provided, or the item was returned without prior authorization;

VII. Billing Information
All orders placed on this website constitute one-time purchase transactions; there are no automatic renewals or recurring billing charges. Refunds are processed solely for the amount of completed one-time orders.

VELINAMODEL LTD always prioritizes your shopping experience; thank you for your understanding and support.